Samsung messes up again on a bigger scale, literally

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A nother sad news for the Samsung lovers. And no, we are not talking about Galaxy Note 7 anymore – we are already done with all the headlines, social media posts and memes. This time this is bigger an appliance – literally!Just months after a whole bunch of Samsung Galaxy Note 7 was recalled due to battery explosions, now Samsung has faced yet another fiasco. And this time, it’s the ‘washing machine trauma’ – a huge leap indeed from smartphone to home appliance. Reportedly, certain Samsung top load washing machines chassis have been exploding and falling apart due to excessive vibration, posing risk of severe injury from impact. United States Consumer Product Safety Commission (CPSC) reported that Samsung recalled about 2.8 million of its top load washing machines from all over the United States. There were multiple reports of injuries, including broken jaw and injured shoulder. Thankfully, it’s just minor injuries till date as the impact could have hit the users more vigorously and could have caused bigger hazards.

What Samsung Said:

“In rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky or water-resistant items”. Although Samsung did not confirm exactly how that would happen!

Samsung Washing Machines can spin at incredible speed of 1300 RPM

Samsung Washing Machine can spin as fast as 1300 RPM – the same as a car engine at idle condition. At this speed, any failure can be catastrophic. Unbalanced load can lead to a significant stress on washing machine structure. So the safety commission suggested consumers to use their existing Samsung washing machine at lower spin speed, that will decrease the risk of injuries and property damage due to the washing machine becoming dislodged.

Consumers Complaint

A review of the complaints filed by the CPSC found consumers describing the machine failures as loud and destructive. One consumer reported a few minutes after adding “a small load” in the machine, “the whole house shook.”“There were pieces of the washing machine all over the floor,” the user reported. “The machine jumped forward about 2 feet and turned 90 degrees. It slammed into the dryer, leaving a huge dent in the side of it.” Another user also reported that the force was so powerful, it ripped the electrical outlet from its screws and bent it to the side.

Samsung Refund Policy

Samsung are now providing option to the consumers. Consumers can either choose an inhome repair, where Samsung care team will visit customers home and make sure that the top of the washing machine is been reinforced.The second option for consumers is to receive partial refund from the Samsung, but the refund can only be applied to purchase of another Samsung washing machine. Samsung said they are providing full refund to the consumers who purchased a washing machine in the last 30 days. “Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” John Herrington, a general manager of home appliances for Samsung Electronics America, said in a statement.

Models Affected

Samsung recommends that the owners of top-load Samsung washing machines sold within the past five years i.e. March 2011 to current production dates can check the company website or call 84- 483-3881 to find whether their units are affected. Consumer Product Safety Commission has listed total 34 washing machines that have been affected and the units are a part of recall. Those consumers own front load washing machine are not affected.

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